Milan is a Clerical Officer in the Special Assignee Relief Programme unit in the Office of the Revenue Commissioners. He tells us about what his role entails, the career mobility opportunities he has availed of, and the excellent learning and development programmes he has benefitted from during his career in the civil service. He also offers some great first-hand advice on applying for a Clerical Officer role. 

Tell us a little about your role as a Clerical Officer?

I am responsible for receiving, assessing, and processing Special Assignee Relief Programme (SARP) applications in the Office of the Revenue Commissioners. This is an income tax relief for certain people who are assigned to work in Ireland from abroad. I also process SARP relief refunds, correspond with customers, and keep records up-to-date.

What opportunities has the role provided you with so far?

From the start of my employment in Revenue, I was provided with excellent learning and development opportunities, which gave me a good knowledge of other areas of work. This was particularly useful when I had the opportunity to be transferred to the PAYE section on O’Connell Street. There, with support of all colleagues, I was successful in learning and applying new skills when dealing directly with customers on the National Help Line and when corresponding using Revenue Online Systems. After a year and a half, I was given the opportunity to work on SARP, where I am currently employed.

Why did you choose a career in the public sector?

The primary reason I choose a career in public sector is the good work and life balance, flexible working time and a lot of opportunity to advance and gain new skills.

What advice would you give someone thinking of applying for a Clerical Officer role?

This is a career where you can meet amazing new colleagues, and gain new knowledge and skills. You are provided with a lot of opportunities and everybody is welcome and accepted.

If you are thinking of applying for the Clerical Officer competition, my advice is to be patient, focused and persistent, but most importantly, as with every journey, it begins with first step.

Step in and apply!