Megan tells us about their role as a Control Room Operative with An Garda Síochána including what they value most about the role and some of the many benefits.

Please tell us a little bit about your role.

The role of a Control Room Operative in An Garda Síochána involves being the first point of contact in an emergency situation which requires Garda Assistance. As a control room operative, your role is to gather all relevant information through effective listening and questioning skills. This information is then inputted into the GardaSafe system. Being attentive, considerate and understanding are very important qualities to have in this role as you may be witnessing the worst day in someone’s life.

What were your reasons for applying for your role?

I was always passionate about helping people and interacting with members of the public. I always had an interest with working for An Garda Síochána, when I first applied for the role, I was intrigued to work as the first point of contact to an emergency, and to also understand the inner works of An Garda Síochána.

What do you value most about your job?

I value the support system that are provided to you in this line of work. Providing a close support network for all staff members when feeling challenged. Also, working with a supportive close team, who are always willing to help one another out.

What are some of the benefits and supports available to you?

The one of many benefits of this career, is the four day on, four day off roster. Having four days off, gives you a great opportunity to catch up on rest, wind down and also opportunities for socialising.

What opportunities has this role provided for you?

I have recently applied for the Policing and Human Rights Law course that is offered to all staff within the sector to apply for. This is a level 8 special award delivered by the University of Limerick and fully funded by An Garda Síochána. This course provides you with the opportunity to gain knowledge in this particular area. Once the course is completed successfully, you are then awarded a qualification.

What has surprised you since starting this role?

Every day in this career is different. You will always be faced with new challenges, which I really enjoy.

What aspect of the role do you particularly enjoy?

I enjoy the interaction with the public. As being the first point of contact in an emergency, I personally feel, you make the biggest impact on this individual, as you listen, try calm the person/persons involved and try provide some comfort and reassurance to a difficult situation.

Would you recommend a career in the public sector and why?

Yes, this career is filled with many benefits and support systems. Working with a team, and providing support and working closely with the public is a great benefit to this job.