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Client Information Hub
Welcome
Welcome to the Client Information Hub where we aim to support you, our clients, with all of your recruitment needs. By sharing our learnings, through quick, practical learning modules and resources, we hope this information can help support recruitment in your organisation.
We aim to work with our client organisations to embed recruitment excellence and to help shape the future of a high performing and values-based Irish public service. We recognise that employers in the public sector are currently operating in a dynamic and challenging environment with an ambitious government reform agenda and widespread social change.
The key areas of collaboration we are focusing on are:
- developing innovative and inclusive recruitment practices
- workforce planning
- understanding the future world of work
- and how this relates to the public sector employment profile.
Tried and Tested Methods
Source: Annual Client Survey 2020
81% of clients rated their experience with Public Appointments Service as good to excellent.
81% of clients rated the overall quality of our General Service recruitment as good to excellent.
77% of clients rated the timeliness of our response to queries as good to excellent.
95% of clients rated the quality and relevance of our client learning resources as good to excellent.
Vacancy & New Competition Resources
To submit a vacancy request for a General Grade / Professional and Technical role, or to request the Public Appointments Service to undertake a new Professional and Technical (P&T) recruitment competition (to fill a vacancy(s) in your organisation), specific forms must be submitted to the CRM team (This email address is being protected from spambots. You need JavaScript enabled to view it.).
You will find a procedural guide and all relevant forms for download on the vacancy and new competition resources page
Public Service Recruiter Network
The Public Appointments Service is delighted to announce the launch of the Public Service Recruiter Network, in collaboration with the Commission for Public Service Appointments (CPSA). Across the public service, we have received an enthusiastic response to the establishment of the network, with over 40 organisations signed up to-date.
The purpose of the Public Service Recruiter Network is to facilitate greater collaboration in recruitment and to maintain the high standards that are in place across the public service. There is a strong focus on the sharing of best practice across the public service, identifying common challenges/opportunities and working together to attract the best people to our organisations.
The initial session took place in April 2022 and focused on ‘Best Practice in Reviews’ - it included an overview of how the Public Appointments Service conducts reviews and responds to complaints, as outlined in the Code of Practice. The session included practical examples of the types of issues raised and our approach to investigating these, including the outcomes and key learning points. The session was lively and informative, with an opportunity for questions and a discussion on experiences.
The network will meet on a quarterly basis and will be hosted by the Public Appointments Service, with key contributions from the CPSA. If you are interested in finding out more about the Public Service Recruiter Network, please contact: This email address is being protected from spambots. You need JavaScript enabled to view it.
Learning Resources
Interview Skills
Learning Modules: 4
Duration: 35 mins
Video Skills
Learning Modules: 4
Duration: 44 mins
Additional Learning Resources are also available on the E-Learning Management System which highlight best practice across the key stages of the Recruitment and Selection Process. These modules are best suited to HR staff working in the area of recruitment, as well as internal interview boards.
The below e-learning modules are now available:
- Developing a Job Description and Person Specification
- Shortlisting
- Unconscious Bias
- Disability Awareness
To access the learning resource content you will be required to enter a unique username and password. In order to receive these, please register your contact details with the CRM Team by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..
Civil Service Competency Models
Please find the Competency Models for the full range of levels within the Irish Civil Service. Each of the models capture the key qualities associated with effective performance at the different levels. Click on the link provided for more information: Competency Models
OWL Programme: Inclusive Employment Guide
The Oireachtas Work Learning (OWL) Programme is an applied learning, development and socialisation programme for adults with an intellectual disability. It is facilitated by the Houses of the Oireachtas Service in collaboration with KARE and WALK (the two sponsor organisations). The Programme aims to provide trainees with the skills, knowledge and ability to gain meaningful paid employment. Six OWL graduates are now employed on a part-time basis in the civil service with four staff in the Oireachtas Service and two staff members within the Public Appointments Service.
To support the Public Service towards inclusive employment, we have created a Guide to Promoting Inclusive Employment: Supporting People with an Intellectual Disability. Find out more about enhancing organisational inclusivity and how to get involved in the Programme by downloading the guide here.
Contact Us
Our CRM team are on hand to assist clients with their recruitment needs, questions or queries. Please email your query to This email address is being protected from spambots. You need JavaScript enabled to view it. and our team will get back to you.