Review Process

Review Process

If you are looking for feedback on a decision reached about your application, you should obtain this feedback from the relevant recruitment unit.

We will try to satisfy a complaint through an informal process before making use of formal review procedures.

Informal Reviews:

Candidates should email the relevant recruitment unit for an informal review. On the front cover of the Competition Information Booklet you will find the contact details for the Recruitment Unit.

Formal Reviews:

A candidate looking for a formal review should contact the CEO on This email address is being protected from spambots. You need JavaScript enabled to view it..

The Review Process is broken into two sections, Section 7 and Section 8 of our Codes of Practice.

Section 7 covers a request for a review and the procedures where a candidate seeks a review of a decision taken in relation to their application, while Section 8 covers making a complaint and procedures where a candidate makes an allegation of a breach of the Codes of Practice.

Candidate Obligations

Candidates should note that canvassing will disqualify you and will result in your exclusion from the process.

Candidates must not:

  • knowingly or recklessly provide false information
  • canvass any person with or without inducements
  • interfere with or compromise the process in any way

A third party must not impersonate a candidate at any stage of the process.

If you or a third party breaches these conditions you are guilty of an offence. A person who is found guilty of an offence is liable to a fine/or imprisonment.

In addition, where a person found guilty of an offence was or is a candidate, then:

  • where he/she has not been appointed to a post, he/she will be disqualified as a candidate.
  • where he/she has been appointed subsequently to the recruitment process in question, he/she shall forfeit that appointment.


Candidates who do not attend for interview or other test when and where required by the Public Appointments Service, or who do not, when requested, furnish such evidence as the Public Appointments Service require in regard to any matter relevant to their candidature, will have no further claim to consideration.

Review process for campaigns advertised before March 8th, 2017

If you’re unhappy with an action or decision in relation to your application, you can seek a review under Section 7 of the 2007 Code of Practice. This governs the recruitment process by the initial reviewer. If you remain dissatisfied following the initial review, you may seek to have a decision arbitrator examine this.

Review by the decision arbitrator:

The decision arbitrator is appointed by the Chief Executive. The decision arbitrator is unconnected with the selection process and will adjudicate on requests for review in cases where you are not satisfied with the outcome of the initial review. The decision of the decision arbitrator is final.

  • A request made to the decision arbitrator must be received within 7 working days of the notification of the outcome of the initial review.
  • The outcome of the investigation must be notified to the candidate in the form of a written report within 10 working days.

Alternatively, you can seek to have the matter resolved on an informal basis. If you remain dissatisfied following any such discussion you may seek a formal review.

Campaigns advertised before March 8th 2017 are reviewed under the 2007 Codes of Practice.

The codes of practice have been created by the CPSA to set out guidelines and standards for all those carrying out internal and external recruitment in the public service.

The 2007 CPSA Codes of Practice are available below:

Code of Practice for Appointment to Positions in the Civil Service and Public Service

Code of Practice for Appointment to Positions where the Garda Commissioner has Statutory Responsibilities

Code of Practice for Emergency Short term Appointments to Positions in the Health Service Executive

Code of Practice for Appointment of Persons with Disabilities to Positions in the Civil Service and Certain Public Bodies

Code of Practice for Appointment to Positions in the Civil Service and Public Service