Administrative Officer

Digital Focus, Innovation & Upskilling for the Future

Digital Focus

• Maximises the use of technology and digital solutions to drive efficiencies and support better service delivery

Innovation & Creative Solutions

• Delivers innovative ideas, creative solutions and useful suggestions, with a good understanding of the practicalities
• Tries new or different approaches, demonstrating the flexibility to learn from mistakes, adapt and improve

Upskilling for the Future

• Proactively seeks development opportunities, building on strengths and addressing weaknesses or gaps with a positive attitude and willingness to learn
• Committed to building knowledge and skills for the future

Strategic Awareness
& Change

Strategic Awareness & Future Focus

• Contributes to the development of policy, strategy and future planning for their area
• Understands where their works fits within the broader team and organisational and departmental strategy and sets goals that contribute to strategic objectives

Contextual Awareness

• Keeps up to date with wider Civil Service policies and developments relevant to their own area
• Considers the wider impact of policies and strategies, including who or what they affect

Facilitating Change

• Supports others through change, highlighting the benefits of change, innovation or new technology
• Identifies and makes recommendations for change based on their analysis, expertise and insights

Delivering Excellence

Managing Work Effectively

• Manages, plans and prioritises workload to ensure targets and deadlines are met
• Works in a systematic, organised and efficient manner, getting up to speed with new tasks at an appropriate pace
• Manages projects effectively, reporting on progress and challenges

Delivering Quality Outcomes & Service

• Sets high standards and goals and shows commitment to meeting these
• Has procedures in place to ensure work is of high quality
• Delivers excellent customer service and prioritises the customer experience
• Seeks feedback and evaluates delivery against required outcomes

Attitude, Initiative & Flexibility

• Demonstrates initiative and self-sufficiency in managing and progressing projects and work
• Maintains resilience and a 'can-do' attitude when working under pressure or constraints, seeking support when necessary
• Flexible and agile in the face of challenges or changing demands

Analysis, Judgement & Decision Making

Research & Analysis

• Strong research skills, can gather and analyse data from a range of sources, to identify key information or core issues
• Utilises data appropriately to inform research, policy and decision making
• Analyses and evaluates complex verbal and numerical information in an accurate and timely manner

Problem Solving

• Solves problems in a logical manner, gathering relevant information and data, exploring different solutions and escalating issues where necessary

Informed Judgement & Decision Making

• Makes balanced judgements and decisions, drawing from evidence, experience and relevant policies and procedures.
• Makes appropriate and timely decisions, seeking support when required
• Exhibits good judgement in dealing with difficult, ambiguous situations and 'on-the-spot' issues

Leading, Motivating & Developing

Leadership Capacity, Coaching & Developing

• Shows leadership capacity, through coaching, supporting and motivating others
• Has a good understanding of other’s strengths and makes an effort to utilise and develop these
• Provides feedback and/or supports performance management, where appropriate or with managerial support

Empowerment, Trust & Honesty

• Empowers and trusts their colleagues, delegates tasks where possible and values others’ input and opinions
• Helps create an inclusive, safe and open teamworking environment
• Works with integrity, honesty and accountability

Social & Emotional Awareness

• Prioritises wellbeing for self and others, showing consideration, empathy and support
• Demonstrates good self-awareness and ability to manage own emotions and behaviour, particularly in challenging situations

Leading with Specialist Insight

Specialist Expertise & Professional Development

• Demonstrates a high degree of specialist expertise and knowledge in their area
• Committed to continuous professional development, engaging in relevant courses, conferences and activities to keep knowledge up to date

Leading, Advocating & Knowledge Sharing

• Leads and advocates in their area of expertise, through openly sharing insights, knowledge, evidence and rationale
• Finds opportunities to share and transfer knowledge
• Capable of describing technical terms in an easily understandable manner

Working Independently & Autonomously

• Capable of working independently, as well as with their team and with other areas or functions
• Comfortable working autonomously, determining what work needs to be done and how to do it, with the ability to self-motivate

Communicating Effectively & Listening to Understand

• Communicates and presents in a clear, professional and engaging manner, across verbal, digital and written communications
• Shares the appropriate level of detail and presents relevant information and data in an accessible and understandable format
• Demonstrates understanding of own communication approach, developing their skills and adjusting style, as appropriate
• Prioritises diversity and makes an active effort to involve and listen to different people and perspectives

Influencing & Negotiation Skills

• Tactfully influences and persuades others and considers compromise when necessary
• Style of influencing, negotiating and managing conflict is appropriate and respectful at all times
• Approaches difficult discussions, questions or negotiations with consideration and sensitivity, seeking support where required

Networking, Engaging & Consulting

• Builds useful networks, internally, externally and internationally
• Prioritises engaging and consulting with relevant stakeholders

Collaboration, Teamwork & Building Relationships

• Effectively collaborates within and outside of their team
• Utilises interpersonal skills to build positive and effective working relationships, even in a blended or hybrid environment
• Keeps their team, colleagues and manager appropriately informed, involved and updated
• Asks questions to understand the work happening across other areas and offers to support cross-functional projects where possible