An Garda Síochána is the national police service of Ireland. It is a community-based organisation with over 17,000 Gardaí and Garda staff, who serve all sections of the community. It is unique among policing services internationally as a unitary body responsible for the security of the State and the provision of policing services.

An Garda Síochána has a proud tradition in serving communities and protecting the State with Garda members, Garda Staff and Reserve members who are committed to delivering a functioning police and security service. This is the cornerstone of a democratic and progressive society. An Garda Síochána is in and of the community and community policing is the key and core to what the organisation does.

Control Room Operator Role

Opportunities now exist with the organization for staff to work as Control Room Operatives across four regional control rooms namely Dublin metropolitan region, Eastern, North Western and Southern to respond to emergency 999/112 calls and dispatch the appropriate Garda response to each incident. The control rooms are located in Cork, Dublin, Galway, and Waterford and operate across the four regions.

When emergency 999/112 calls are made, callers are connected to an Emergency Service Operator who will direct the call to the appropriate emergency service e.g. Ambulance Service, Fire Service, An Garda Síochána etc. Once connected to An Garda Síochána, calls are dealt with by Control Room Operators. Control Room Operatives will deal with emergency calls and other requests for assistance from the public.

Yvonne Cooke, Acting Executive Director Human Resources and People Development, An Garda Síochána,

I am delighted to announce the launch of this competition. The role of Control Room Operator is a critical one for the organisation and contributes significantly to keeping people safe. Please apply or share with another because it’s a job worth doing

The Control Room Operator role is at the Clerical officer grade within the Civil Service. Full training will be provided to successful candidates. It is proposed to set up panels from which vacancies arising in An Garda Síochána may be filled.

The 2023 recruitment competition for Control Room Operative closes at 3pm Thursday 11th January. Full details of the role, including specific eligibility requirements are available below.